Terms and Conditions - Woodgreen House Clearance
Welcome to Woodgreen House Clearance. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
1. Introduction
Woodgreen House Clearance provides professional house clearance services. These terms govern your use of our services and establish the legal relationship between you and Woodgreen House Clearance.
2. Services Provided
We offer a range of house clearance services, including but not limited to:
- Residential house clearance
- Commercial property clearance
- Removal of unwanted items
- Recycling and disposal services
- Estate clearance
2.1 Scope of Services
Our services include the safe and efficient removal of items from your property. We ensure that items are disposed of responsibly, recycling where possible and donating usable items to charitable organizations.
2.2 Service Availability
Services are available in the specified regions. We reserve the right to modify the areas we serve at any time without prior notice.
3. Booking and Payment
To secure our services, you must provide accurate information during the booking process. Payment terms are outlined below.
3.1 Booking Process
Bookings can be made via our online platform or by contacting our customer service team. Upon booking, you will receive a confirmation with details of the scheduled service.
3.2 Payment Terms
We require payment in advance of services rendered. Accepted payment methods include credit/debit cards, bank transfers, and other approved payment systems. Prices are subject to change based on the scope of work and any additional services required.
3.3 Invoicing
Invoices will be sent electronically upon confirmation of booking. Please ensure that all payment information is accurate to avoid delays.
4. Cancellations and Refunds
We understand that circumstances can change. The following policies apply to cancellations and refunds:
4.1 Cancellation Policy
Clients may cancel their booking up to 48 hours before the scheduled service without incurring any fees. Cancellations made within 48 hours of the service may be subject to a cancellation fee equivalent to 20% of the total service cost.
4.2 Refund Policy
Refunds will be processed for cancellations made in accordance with our cancellation policy. In cases where services are not performed as agreed, a full refund will be provided.
5. Client Responsibilities
Clients are expected to prepare their property for clearance. This includes:
- Ensuring access to all areas to be cleared
- Securing any valuable or sensitive items that should not be moved
- Providing clear instructions regarding items to be disposed of, donated, or retained
6. Woodgreen House Clearance Responsibilities
We are committed to delivering high-quality services. Our responsibilities include:
- Performing services as described in the booking confirmation
- Handling all items with care and respect
- Ensuring the property is left clean and tidy after clearance
- Complying with all relevant laws and regulations regarding waste disposal and recycling
7. Liability
While we take every precaution to protect your property and items, Woodgreen House Clearance is not liable for:
- Pre-existing damages to items or property
- Loss of items not specified for clearance
- Delays caused by circumstances beyond our control, such as extreme weather
Clients are encouraged to secure valuable items and make us aware of any specific concerns prior to service.
8. Data Protection
Your privacy is important to us. We adhere to all applicable data protection laws and only collect information necessary to provide our services. Your data will not be shared with third parties without your consent, except as required by law.
9. Termination
These terms can be terminated by either party with written notice. Upon termination, any outstanding payments for services provided up to the termination date must be settled.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Woodgreen House Clearance operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that area.
11. Amendments
We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the new terms.
12. Force Majeure
Woodgreen House Clearance shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, or labor strikes.
13. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
14. Entire Agreement
These Terms and Conditions constitute the entire agreement between the client and Woodgreen House Clearance regarding the use of our services and supersede any prior agreements, understandings, or representations.
15. Contact Information
For any questions regarding these Terms and Conditions, please refer to the Customer Support section on our website.